24 Years · 25+ Countries · 30+ Industries

Field Service Management Software

Manage your work orders, field teams, spare parts and customers from one platform. End paper forms, phone coordination and Excel tracking.

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No credit card required Free setup 24/7 support Turkish & English UI

What Is Field Service Management Software?

Field service management (FSM) software is a digital platform for managing technician work orders, GPS tracking, service forms, spare parts and customer e-signatures — in sectors such as HVAC, appliances, medical devices, elevators and security systems. It replaces paper forms, phone coordination and Excel tracking, and works offline in the field.

Field service management software digitally manages all operations of field teams in sectors such as HVAC, appliance repair, medical device maintenance and facility management. Work order creation, technician dispatch, GPS tracking, mobile form filling, customer approval, inventory management and reporting — all in one platform.

Known globally as FSM (Field Service Management) software, this category is one of the fastest-growing B2B software segments worldwide.

From a small service company handling 10 work orders a day to a large enterprise with 500 technicians across 50 provinces — businesses of all sizes benefit. The critical value: lower operational costs while increasing customer satisfaction.

How FieldCo Works — Video

Core Features of Field Service Software

A good field service platform must offer these 8 modules. In FieldCo, all included in one license.

Digital Work Order Management

Replace paper forms. Every service request becomes a digital work order, assigned to technicians and tracked in real time.

Mobile Technician App

With Android and iOS apps, technicians fill service forms, add photos, and log parts in the field — even offline.

GPS & Location Tracking

Real-time map tracking, job planning and location history for every technician.

30+ ERP Integrations

Full integration with Logo, SAP, Nebim, Mikro, Netsis and 25+ more ERP systems. Service data syncs automatically.

70+ Reports & Analytics

Technician performance, customer satisfaction, service cost, stock usage — all ready in dashboards and Excel/PDF exports.

Offline Mode

Works in basements, factories and remote areas without signal. Syncs automatically when connection is restored.

Stock & Spare Parts

Central and vehicle warehouse management, minimum stock alerts, barcode matching and consumable tracking.

Custom Checklists

650+ question templates. Hierarchical questions, mandatory photos, min/max validation and instant PDF output.

View all features

How Does Field Service Software Work?

From customer call to closed service — end-to-end digital flow in 4 steps.

1

Request

Customer submits a service request via phone, email, WhatsApp or customer portal. System auto-creates a work order.

2

Assignment

The right technician is selected by location, skills and availability. Added to calendar, SMS notification sent.

3

Field Service

Technician views the work order on mobile, fills the form, takes photos, collects customer e-signature.

4

Closure & Reporting

Service is closed, invoice sent to ERP, customer satisfaction survey delivered. Reports updated instantly.

What Is Digital Work Order Management and How Does It Work?

Digital work order management is a system that handles every service request — AC breakdown, appliance repair or machine maintenance — in a paperless, traceable and accountable way. Requests coming via phone and WhatsApp are automatically converted to work orders; each order gets a unique number and the entire process is recorded.

When a work order is created in FieldCo, the system automatically: sends the customer an SMS/WhatsApp notification, suggests an appropriate technician, adds it to the calendar and starts the SLA countdown. The technician sees the work order in the mobile app, fills in forms, adds photos and collects the customer e-signature. When service is closed, invoice information is transmitted to ERP.

Work Order Statuses

New: Request received, not yet assigned
Assigned: Technician identified, awaiting confirmation
En Route: Technician heading to customer
On Site: Technician at customer address, work in progress
Waiting for Part: Part or material needs to be sourced
Completed: Service done, customer confirmed
Invoiced: Invoice sent to ERP
Closed: Payment received, work order archived

📖 In-depth guide:FSM Work Order Management: The Complete Guide to Going Paperless

Digital Service Report: Transition from Paper to Digital

A service report is the official form documenting the work performed by a technician on-site. Paper service reports can be lost, may be illegible, must be manually entered into ERP, and have weak evidentiary power in disputes. Digital service reports eliminate all these problems.

In FieldCo, the technician opens the mobile app, selects the work order and fills in a pre-prepared form. The description of work done, parts used, working hours, photos, video and customer e-signature are gathered on a single screen. As soon as the form is closed, the system automatically creates a PDF and sends it to the customer via WhatsApp or email.

Advantages of Digital Service Reports

  • Cannot be lost — stored in the cloud, searchable
  • Instantly sent to customer — PDF sent as soon as service ends
  • Automatically transferred to ERP — no manual data entry required
  • Legal validity — e-signature is timestamped
  • Photo and video documentation — visual evidence in disputes
  • Always readable — no handwriting problems

📖 Related article:7 FSM Processes That Permanently Improve Customer Satisfaction

Warranty Tracking: Manage Device Warranties Digitally

Warranty management is a critical process for service companies. Charging for service on a device under warranty creates both legal problems and seriously damages customer satisfaction. On the other hand, providing free service for a device whose warranty has expired creates unnecessary costs.

In FieldCo, purchase date, warranty period and warranty scope are entered for each device. When a technician scans a QR code or serial number on-site, the device warranty status — under warranty, out of warranty, or failed for non-warranty reasons — appears immediately on screen. Customer approval and additional charge flow are automatically triggered for operations not covered by warranty.

Warranty Reminders

Automatic alerts 30/60/90 days before warranty expiry. Upsell opportunity for the sales team.

Parts Warranty

Separate warranty period can be defined for each replaced spare part.

Labor Warranty

Separate period and scope can be defined for work warranty.

Warranty Report

Number and cost of services closed under warranty are automatically reported.

Barcode Spare Parts and Inventory Management

One of the biggest losses in field service operations is the inefficiency in spare parts management. Stock unnecessarily waiting in a vehicle warehouse costs the company money, while going back out to the field due to a missing part is both inefficient and unhappy for the customer. Barcode spare parts management solves both problems.

In FieldCo, each part, consumable or equipment is linked to a barcode or QR code. Technicians add parts to work orders by scanning barcodes with their camera; stock is automatically reduced. Transfer movements between the central warehouse and vehicle warehouses are also tracked with barcode scanning.

Inventory Management Features

Minimum stock alert — automatic notification when below defined threshold
Vehicle warehouse tracking — stock in each technician's vehicle managed separately
Central warehouse transfer — parts withdrawal with request and approval flow
Part-based cost report — which parts used most, what was the cost?
ERP stock synchronization — stock movement auto-reconciled when service closes
Supplier tracking — which supplier was used, how much was paid

E-Invoice Integration: Automatic Flow from Service to Accounting

When a service is completed, manual data entry into ERP by the accountant is time-consuming and carries error risk. E-invoice integration automates this process end-to-end: service closes, system creates the invoice draft, sends it to ERP like Logo/SAP/Nebim, or forwards it directly to the GIB e-Invoice system.

In FieldCo, invoice content is automatically generated from work order data: labor cost, spare parts costs, consumable quantities and VAT calculations are handled by the system. An approval mechanism prevents incorrect invoices from being issued.

Supported ERP and Invoice Systems

Logo Tiger / Go / StartSAP Business OneNebim V3MikroNetsisLucaParaşütUyumsoftGİB e-Fatura (Direkt)GİB e-Arşiv

Turkish ERP Integration: 30+ Systems from Logo to SAP

For Turkish field service companies, ERP integration is the most critical criterion. If service software is not connected to the accounting system, data is entered twice, invoice errors increase and management dashboards don't reflect reality. FieldCo integrates with all major ERP and accounting systems used in Turkey — while most competitors are limited to 1-2 ERPs, FieldCo supports 30+.

Enterprise ERP

SAP ERPSAP Business OneCanias ERPOracle NetSuiteIAS ERPAbas ERP

Turkish ERP & Commercial Packages

Logo TigerLogo GO3 / GO+Logo CloudNetsisMikroAkınsoft WOLVOXUyumsoftNebim V3ETAZirveParaşütLuca

📡 Custom or in-house ERP systems not on the list can be connected via REST API. Our development team manages the integration project end-to-end.

ERP Integration: FieldCo vs Competitors

CriterionFieldCoTypical Competitor
Turkish ERP support30+ systems1-2 or none
Logo Tiger / GO integration✓ Full✗ or limited
SAP integration✓ Full± Extra cost
Nebim, Mikro, Netsis✓ Supported✗ Usually absent
Akınsoft, Uyumsoft✓ Supported✗ Usually absent
REST API (custom ERP)✓ Open API± Project basis
Integration setup time1-2 weeks1-3 months
Turkish technical support✓ Same-day✗ or English only

What Do You Lose Without ERP Integration?

Duplicate data entry: Service data is manually transferred to ERP. Average 20-30 minutes lost per technician per day — hundreds of hours monthly in large teams.
Invoice errors: 3-8% error rate is normal with manual transfer. Wrong invoices mean both financial loss and customer trust damage.
Stock sync problems: The gap between vehicle inventory and central warehouse grows. Technicians go to the field with wrong parts, requiring a second visit.
Delayed payment collection: When data arrives late to ERP, invoices are issued late. Average collection time increases, cash flow deteriorates.
Unreliable management reports: Data diverges between two systems. Which number is correct? Extra work is needed to make decisions.

Is your ERP supported? Ask during the demo — if it's not on the list, we'll present a REST API solution.

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Field Service or Workshop Service? Manage Both Models in One Platform

Service companies typically work on two different models: field service where the technician goes to the customer, and workshop service where the customer brings the device. Some companies need to manage both. FieldCo supports both models in a single platform.

CriterionField ServiceWorkshop Service
LocationCustomer addressService center
GPS trackingCriticalNot required
Customer acceptanceOn-site e-signatureReception entry
Parts logisticsVehicle warehouseWorkshop warehouse
Status notificationSMS/WhatsApp + locationSMS/WhatsApp
Work order triggerCustomer request / PPMCustomer drop-off

📖 In-depth guide:What is Field Service Management (FSM)? The 2025 Guide

Which Industries Use Field Service Software?

Every industry with field teams benefits from FieldCo. Top 10 use cases:

HVAC & CoolingMedical DevicesElectrical & ElectronicsSecurity SystemsMachinery & CNCHome AppliancesFacility ManagementAutomotiveRetail & StoresOil & Gas

How to Choose Field Service Software?

There are dozens of field service software options. Get answers to these 8 questions for the right choice:

1

Does the mobile app work offline?

2

Is there integration with your ERP?

3

Can you create industry-specific forms and checklists?

4

How does pricing scale with technician count?

5

Is there customer approval and e-signature?

6

Does it offer GPS tracking and job planning?

7

Is stock and spare parts management integrated?

8

Is technical support available in Turkish / local?

✓ FieldCo meets all 8 criteria.

Test it in your own environment with a 14-day free trial. No credit card required.

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Improve Customer Satisfaction with Field Service Software

Field service makes contact with customers at a difficult moment — when their device breaks, when their operations halt. This moment is both a source of frustration and an opportunity to build lasting trust. Research shows satisfied customers are 70% more likely to repurchase from the same brand.

1. Appointment Confirmation & Reminders

When a work order is created, the customer receives SMS/email with appointment details. A reminder is sent the day before. When the technician sets off, an automatic "your technician is on the way" notification fires — reducing "when will they arrive?" calls to near zero.

2. Technician Information Sharing

Customers want to know who is coming to their door. A notification with the technician's name and optionally a photo measurably increases customer trust, especially for home visits.

3. Digital Service Report & Approval

Work performed, parts used and technician notes are clearly listed. The customer approves with a digital signature; a PDF is instantly sent to their email and can be re-downloaded from the customer portal at any time.

4. Real-Time Status Updates

Customers track every step in real time: work order created, technician assigned, technician en route, service completed, report ready. This transparency removes anxiety caused by uncertainty.

5. First-Time Fix Rate

The technician sees the device model, likely fault type and required parts before visiting. Vehicle stock is planned accordingly. In FieldCo, the technician sees the customer's full service history in the work order — significantly increasing first-visit resolution rates.

6. Survey Module for Feedback Loop

After service completion, an automatic short satisfaction survey is sent. It enables technician-level performance evaluation, NPS tracking, and early warning for negative feedback.

7. Digital Approval & Payment

The technician collects payment approval on-site; a payment link is sent by SMS. The customer pays by card or bank transfer instantly. This flow shortens collection time and improves cash flow.

Field Service KPIs: Measure and Manage Performance

The gap between "we're working well" as a feeling and "we're actually working well" as a fact is closed by data. Without data, you cannot know why a technician is slow or where service times are stretching. A company that cannot measure performance cannot manage it.

KPITargetDescription
First-Time Fix Rate (FCR)> 85%Rate at which technicians resolve issues in a single visit. A second visit is both a cost and reputation loss.
Average Service Completion< 4 hoursAverage time from customer request received to field closure.
Customer Satisfaction Score> 4.5 / 5Post-service survey score. Tracked alongside NPS.
Daily Work Orders Completed> 4 jobs / techDaily capacity indicator per technician.
Repeat Visit Rate< 10%Percentage of second visits to fix the same issue — a quality signal.
SLA Compliance Rate> 95%Work orders completed within the contractually agreed service window.
Work Order Closure Time< 24 hoursTime from work order creation to transfer into the finance system.

5 Ways to Boost Team Performance

Visibility with digital work orders: Open work orders are listed in real time. Overdue jobs trigger automatic alerts. This visibility alone delivers 20-25% efficiency gain — managers see problems in real time and can intervene.
Eliminate wasted trips with smart assignment: The nearest technician with the right skills is assigned. Jobs in the same area are grouped. Daily completed jobs per vehicle increases.
Save field time with mobile app: 45-60 minutes saved per technician per day means serious capacity gain across large teams. Paperwork, office calls, and parts queries disappear.
Report recurring faults: Getting a third call from the same customer for the same device is both costly and damaging to reputation. The reporting module flags repeat faults and enables root cause analysis.
Weekly KPI tracking: Companies that monitor these metrics weekly catch deviations early and take corrective action in time. Monthly KPI reviews look backward; weekly ones manage the future.

Measurable Results

%35
Fewer field trips
%40
Faster service closure
750K
A4 sheets saved (İklimSA)
350+
Active customer companies

Field Service Software Pricing

Per-user monthly pricing. 14-day free trial on all plans, no credit card required.

Basic
₺542 /kullanıcı/ay
  • Work order management
  • Mobile app (Android & iOS)
  • GPS tracking
  • Basic reports
  • 20 GB storage
Free Trial
Most Popular
Pro
₺822 /kullanıcı/ay
  • Everything in Basic
  • ERP integration
  • Custom forms & checklists
  • 70+ reports & analytics
  • WhatsApp notifications
  • 50 GB storage
Free Trial
Enterprise
Contact Us
  • Everything in Pro
  • Unlimited sub-contractor management
  • API & custom integrations
  • Dedicated onboarding
  • 70+ report templates
  • Unlimited storage
Get a Quote

* Prices exclude VAT, billed per user per month. Annual payment discount available.

Comparing Field Service Software: What to Look For?

Not all field service software is equal. Evaluate the criteria in this table.

FeatureFieldCoTypical Competitor
Offline mobile app✓±
Turkish ERP integration (Logo, Nebim, Mikro…)✓ 30+✗ or extra cost
Company-specific custom service forms✓ Fully customizable±
Sub-contractor management✓ Unlimited±
Local technical support✓ Turkish, same-day±
Founding and sector experience✓ Since 2002±
Free software updates✓ Most updates± Extra cost
Demo — no credit card✓ 14 days±

10 Common Mistakes in Field Service Software Selection

We compiled issues experienced by dozens of our customers over the years. Knowing these mistakes in advance makes it much easier to make the right choice.

1

Mobile app doesn't work offline — work orders lost when technicians lose connectivity in basements or factories.

2

No ERP integration — service invoices manually entered into accounting, high error rate.

3

No customer e-signature — unsigned service forms are invalid in disputes.

4

Spare parts tracked in Excel — inventory mismatch between vehicle and central warehouse.

5

No GPS tracking — nobody knows where field teams are, coordination happens by phone.

6

No warranty tracking — expired warranty devices undetected, customer satisfaction drops.

7

One-size-fits-all platform — separate views for technicians, office staff and managers not provided.

8

No or insufficient reporting — service cost and technician efficiency cannot be measured.

9

Insufficient onboarding support — software purchased but unused because the team was never trained.

10

No SLA tracking — service contract time commitments tracked manually, breaches undetected.

✓ FieldCo is designed to prevent all 10 of these mistakes.

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Field Service Software Glossary

Explanations of key concepts you'll encounter when evaluating field service software:

Work Order
A digital document containing a service request, assigned technician, scheduled date, parts used and customer approval — the core record of field service software.
Service Report
A formal document completed by the technician on-site, containing work performed, materials used and customer signature. Generated as PDF in digital systems and instantly sent to the customer.
SLA (Service Level Agreement)
Response and resolution time commitments agreed with the customer in the service contract. For example "4-hour on-site response" or "24-hour closure".
Dispatching
The process of assigning incoming service requests to the right technician. Smart dispatching offers automatic suggestions based on location, skills and availability.
PPM (Planned Preventive Maintenance)
Maintenance operations performed at defined intervals before breakdowns occur. Field service software auto-generates PPM work orders and assigns them to technicians.
MTTR (Mean Time to Repair)
Average time from service request until the equipment is operational again. Field service software calculates this metric automatically.
First-Time Fix Rate
Percentage of service requests resolved in a single visit. High FTFR indicates low service cost and high customer satisfaction.
Field Service
Service performed by a technician visiting the customer's location. Unlike workshop service, the customer does not bring the device — the technician goes to them.
FSM (Field Service Management)
The international acronym for field service management software. Equivalent to work order management, service tracking software and field operations management.
Payment Claim
A payment document that sub-contractor service companies prepare to collect from the main company for work performed. Auto-generated within the FieldCo system.

How to Get Started with FieldCo?

FieldCo is a native field service management software serving 350+ companies in 25+ countries worldwide since 2002, developed by MOBIM Software.

A 14-day free trial is enough to get started. When you request a demo, our expert team understands your current processes, creates a custom setup plan, and handles your go-live.

1
Request a demo
30-minute online presentation
2
Free trial
14 days, all features open
3
Go live
With team training in 1-3 days
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Frequently Asked Questions

Last updated: September 2026

What is field service management software?
Field service management (FSM) software is a digital platform that manages work orders, GPS tracking, service forms, spare parts usage and customer approvals for field service teams — in sectors such as HVAC, appliances, medical devices, elevators and security systems. It replaces paper forms, phone coordination and Excel tracking. Core functions: work order creation and dispatch, mobile technician app, GPS tracking, customer e-signature, spare parts management and ERP integration.
Which industries use field service management software?
HVAC and air conditioning, white goods repair, medical device maintenance, security system installation, elevator maintenance, machine and CNC service, facility management, IT service, retail store technical maintenance and dozens more industries.
How long does it take to get started with FieldCo?
Most customers go live within 1-3 days. We import your customer and device data and provide online training for your team. ERP integration may take 1-2 weeks depending on the setup.
How many users can I start with?
FieldCo starts with a minimum of 3 users and has no upper limit. You can use it with 3 technicians or 300. Pricing is calculated per user per month and scales as you grow.
Does the mobile app work without internet?
Yes. The FieldCo Android mobile app has full offline support. Technicians can fill in service forms, add photos and complete checklists without an internet connection. All data automatically syncs when connectivity is restored.
Is ERP integration mandatory?
No. ERP integration is an optional module. FieldCo is fully functional without an ERP. However, for users of Logo, SAP, Nebim or Mikro, integration automates invoices, stock movements and account reconciliation.
How is FieldCo different from other field service software?
FieldCo stands out with offline mobile operation, industry-specific customizable checklists, 30+ ERP integrations and 24 years of sector experience. Our local development team means Turkey-specific ERP and cargo integrations are delivered faster than anyone else.
Is there a free trial for field service management software?
Yes. You can try FieldCo field service management software free for 14 days with no credit card required. All features are active during the trial and you will not be charged without entering payment details after the trial ends.
Can field service software manage sub-contractors?
Yes. With FieldCo you can manage an unlimited number of sub-contractor service companies from a single platform. Work orders are dispatched to each sub-contractor, workflows are defined, and payment claim documents are generated within the system. Spare parts orders are also integrated.
Is field service management software cloud-based?
Yes. FieldCo is fully cloud-based (SaaS); no server purchase or installation is required. It is accessible from any device via web browser and Android/iOS mobile apps. Data is stored in secure data centers in Turkey.
How much does field service management software cost?
FieldCo Basic plan starts at ₺542 per user/month, Pro plan at ₺822 per user/month. Enterprise pricing is available on request. A 14-day free trial is included with all plans.
What is a digital service report and how does it differ from paper?
A digital service report is an electronic document filled by the technician on mobile, containing customer e-signature and instantly converted to PDF. Differences from paper: cannot be lost, immediately sent to customer, auto-transferred to ERP, searchable and legally valid.
How does warranty tracking work in field service software?
In FieldCo, warranty start and end dates are entered for each device. Automatic alerts are sent a set number of days before warranty expiry. Technicians see device warranty status instantly by scanning QR/barcode in the field. Customer approval is obtained for out-of-warranty work.
What does barcode-based spare parts management provide?
With barcode spare parts management, each part or consumable is linked to a barcode. Technician scans the barcode to use a part; stock is automatically reduced, minimum stock alerts are triggered and stock movements are sent to ERP. Human error is minimized.
How does e-invoice integration work?
When a service is closed in FieldCo, labor, parts and consumables from the work order are transferred to the e-invoice template. Automatically sent to ERP systems like Logo, SAP or Nebim, or directly forwarded to the Revenue Administration e-Invoice portal. The accounting team does not need to do manual data entry.
What is the difference between field service and workshop service?
Field service: technician goes to the customer's address, device is repaired on-site. Workshop service: customer brings the device to the service center, repaired and returned. FieldCo supports both models; specific storage, waiting parts and repair process tracking screens are available for workshop operations.
How many languages does field service software support?
FieldCo comes with Turkish and English interface options. The technician app also works bilingually; teams working in different languages can use the same system. Additional language support for international operations is available on request.
How is planned preventive maintenance (PPM) done in field service software?
In FieldCo, periodic maintenance dates are set for each device under a maintenance contract (monthly, quarterly, annual, etc.). When the date approaches, the system automatically creates a work order and assigns it to the appropriate technician. A maintenance form is filled, customer signature obtained and the report sent to ERP.
Does field service software provide a customer portal?
Yes. Through FieldCo's customer portal, customers can create service requests, track the status of existing work orders, view past service records and complete satisfaction surveys. The portal can be used with a domain specific to your brand.
Can I send service notifications via WhatsApp?
Yes. FieldCo can automatically send service assignment, technician departure and service completion messages to customers via WhatsApp through WhatsApp Business API integration. Customers can also track technician location on a live map.
Can technician performance reports be obtained in field service software?
Yes. In FieldCo, metrics for each technician including number of completed work orders, average closure time, customer satisfaction score, first-time fix rate, daily field time and parts cost used are displayed in a ready dashboard.
Is field service software compliant with data protection regulations?
Yes. FieldCo is designed in compliance with KVKK (Turkish Personal Data Protection Law) requirements. Customer data is stored in ISO 27001 certified data centers in Turkey. Data processing agreements (DPA) and consent mechanisms are managed within the platform.
How is SLA tracking done in field service software?
In FieldCo, response and resolution time commitments (SLA) are defined for each customer or contract type. When a work order is created, the countdown starts; work orders at risk of SLA breach are marked in red and an instant notification is sent to the manager.
How many different service types can I define?
Unlimited service types can be defined: breakdown, installation, maintenance, on-site technical support, workshop repair, warranty service, etc. Different form templates, approval workflows and SLA times can be configured separately for each service type.
Does field service software provide an API?
Yes. FieldCo supports third-party system integrations via REST API. Webhook and API documentation is available for e-commerce platforms, CRM systems or custom developments. Dedicated integration support is available in the Enterprise plan.
Which devices does the field service app run on?
The FieldCo mobile app works on all smartphones and tablets with Android 8.0+ and iOS 14+. The app is downloaded free from Google Play Store and Apple App Store and activated with subscription credentials.
Can inventory counting be done in field service tracking software?
Yes. Vehicle and central warehouse counts can be performed digitally in FieldCo. Fast counting support is available with barcode reader or camera. Count results are compared with system stock and difference reports are automatically generated.
Does field service software keep device history?
Yes. Service history, parts used, maintenance cycles, warranty information and technical documents are recorded for each customer device in FieldCo. Technicians can review the complete history of a device before going on-site, arriving better prepared.
How is customer satisfaction measured in field service software?
After service closure, a short satisfaction survey is automatically sent to the customer via SMS or email. Responses immediately appear on the dashboard. Managers receive automatic alerts for customers below a certain score, enabling quick action.
Can multi-location and branch management be done?
Yes. Separate operation areas can be defined by city, region or branch in FieldCo. Each region manager sees their own team and work orders; senior management can monitor all locations from a single screen.
How is work order automation achieved with field service software?
Automatic work order triggers can be set in FieldCo: when a maintenance contract expires, when a request comes from the customer portal, when a fault signal is received from an IoT device, or on a specific date. Technician assignment can also be automated with rule-based logic.
Can field service software automatically receive customer and product data from ERP?
Yes. Bidirectional data flow can be established with Logo, SAP, Nebim and other ERP systems. Customer cards, product codes, device information and price lists are automatically transferred from ERP to FieldCo; service results are also sent back to ERP.
Do I need to purchase a server for field service software?
No. FieldCo is cloud (SaaS) based; you do not need to purchase any server, hardware or IT infrastructure. As soon as your subscription starts, you can immediately begin using it from the browser or mobile app.
Does field service software support data import from Excel?
Yes. Customer list, device inventory and spare parts stock can be bulk imported from Excel. Template files can be downloaded from within the system. Custom data migration support is also provided for large datasets.
What does 650+ checklist templates mean in field service tracking software?
FieldCo contains over 650 ready-made industry-specific form templates such as AC maintenance, fire extinguisher inspection, medical device validation and elevator annual maintenance. You can use them, customize them or create new forms from scratch. Each form supports mandatory photos, min/max value validation, signature field and instant PDF output.
Does field service software offer IoT integration?
FieldCo can use fault signals from IoT devices as triggers. Alerts from supported sensors and systems are converted into automatic work orders. API and webhook documentation is available for custom IoT integrations.
Can field service software manage maintenance service contracts?
Yes. Maintenance contracts can be defined for each customer in FieldCo: covered devices, number of visits, parts scope and contract expiry date are entered. Automatic renewal reminders before contract expiry and a separate work order flow for out-of-scope operations run automatically.
Who are FieldCo's competitors and what makes it different?
Akinsoft WOLVOX Service and ServisSoft are among the main domestic competitors in Turkey. Internationally, Salesforce Field Service, ServiceMax and Microsoft Dynamics 365 Field Service are competitors. FieldCo's differences: 30+ options for Turkish ERP integrations, 24 years of sector experience, offline-first design and a local technical support team.
Is field service software integrated with Google Maps?
Yes. Technician locations and work order addresses are displayed on Google Maps in FieldCo. Managers can assign work orders directly on the map, and technicians can navigate directly to the navigation app.

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